Patient Care Support

United States
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Delivering exceptional patient care starts with you!

At WellNow, our Patient Care Support team is at the heart of every visit. Our team of Patient Care Technicians (PCTs) and Medical Assistants (MAs) are the steady presence that guides our patients through their visit — guiding patients through their care journey by collecting medical histories and vitals, conducting POC testing and screenings such as EKGs and phlebotomy, preparing exam rooms, and partnering closely with providers to ensure each clinic operates efficiently.

No two days in Urgent Care are the same, giving you the opportunity to quickly develop hands-on clinical skills across a diverse range of cases. The best part of all? You’ll be supported every step of the way by the WellNow team through structured training led by experienced colleagues, along with accessible leadership committed to your growth and success.

WELLNOW BY THE NUMBERS

2,500+

Employees and growing!

2.4 MM+

Patient visits annually

150+

WellNow clinics and expanding!

Where outstanding patient support leads to outstanding leadership

WellNow supports your career growth with a structured onboarding plan, ongoing education, leaders invested in your success, and more. Here is a common clinical career path at WellNow:
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Patient Care Technician and Medical Assistant

Your entry into hands-on clinical care at WellNow
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Clinic Shift Lead

Take ownership of clinic operations, mentor the team, and coordinate patient flow
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Multi-Site Manager and more

Oversee multiple WellNow clinics, influence business decisions, and drive operational performance

Your Medical Assistant credentials are valued and rewarded here!

At WellNow, certified Medical Assistants are empowered to fully utilize their training and are recognized and rewarded for doing so. In this role, you will apply your comprehensive skill set by assisting providers with exams and procedures, administering injections and medications, conducting tests and screenings, and supporting the efficient operation of each clinic. We value the expertise and credentials you bring, which is why we offer additional compensation for Medical Assistants, along with annual license reimbursement.

We recognize certifications from the following organizations:

  • Certified Clinical Medical Assistant (CCMA) from the National Healthcareer Association
  • Certified Medical Assistant (CMA) from the American Association of Medical Technologists
  • Registered Medical Assistant (RMA) from the American Medical Technologists

Your Path to Success at WellNow

From day one, you'll have the tools and people behind you to get where you want to go. At WellNow, we support our Patient Care team through:
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Structured onboarding

A consistent, organized onboarding experience that introduces you to WellNow systems, standards and procedures
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Shadowing and on-the-job training 

Learn from experienced clinicians and providers, building confidence with real patients and real cases 
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Defined training timelines 

Clear milestones let you track your own progress as you build new skills, while weekly competency check-ins help ensure you and your team consistently deliver quality care
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Continued education & development 

Keep growing with access to continuing education and development resources designed to support you at every step of your career 

More than a clinic – we’re part of your community

The best care comes from people who feel supported, respected, and part of something bigger. That's the culture we've built at WellNow — one where teams look out for each other, leaders invest in your growth, and we show up for our communities well beyond the clinic walls.

The WellNow Difference

Explore the stories behind our creative work place
BENEFITS

The support you deserve

Outstanding patient care starts with you! WellNow ensures your success with access to a comprehensive benefits package and a commitment to work-life balance.
LEARNING & DEVELOPMENT

The development you desire

From development courses to continuing education, our world-class Learning & Development ecosystem, TAG University, is there for you every step in your career.
CULTURE

The environment to thrive

We strive to create an environment where you can bring your true self to work, explore new passions, and love your job.
 

Meet our people

"My time working at WellNow has been great I’ve met awesome people, and the company offers many opportunities for growth within. As a freshly graduated medical assistant with no prior experience, I was given the chance to learn so much through hands on training that helped me succeed in my role as a PCT. This is more than just a job; this is family."
Jimmia Lust, Patient Care Technician
Jimmia-Lust

Meet our people

"I have a passion for healthcare and assisting others, and WellNow allows me to learn something new every day and serve each patient with compassion and to support my colleagues. In fact, my perseverance has led me into my new role as the Clinical Shift Leader. I love it here! I'm proud to be a part of a wonderful team and look forward to what my career entails with WellNow."
Lashawnda Floyd, Clinic Lead (PCT)
Lashawnda-Floyd

WellNow benefits to be your best self

From your health to financial and social well-being, we invest in you personally and professionally.

401(k)
with company match!

Continuing Education & Training

Health, Dental and Vision Insurance

Paid Time Off & Parental Leave

Free Urgent Care for you  and your eligible dependents

Monthly bonus program for most clinical roles

This is your universe

Discover more ways WellNow puts you first, from application to inspiration.
 
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